FAQ

What makes LUCIUS Jewelry special?

The organic, sculptural quality of LUCIUS jewelry has to do with the fact that each piece is handmade by Christy herself. It is jewelry that is unique, yet easy to wear. Simply timeless style.

What forms of payment do you accept?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

Do I need a PayPal account?

No, you are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

How much is shipping?

Shipping is always free in The United States and Canada. It is a flat $9.50 for anywhere else. Insurance, Overnight or Express shipping service (if available in your area) will require additional shipping fees. Please notify us if you desire any additional services.

Who does your shipping?

Domestic orders are shipped via USPS First Class, which usually takes 3-5 days from ship date. International orders will take longer and vary depending on location. Buyer is responsible for customs fees. The shipping rates, delivery confirmation (in the United States) and packaging are included with your shipping costs.

Where is LUCIUS Jewelry shipped from?

All jewelry is handmade by Christy, and shipped from Chicago, IL. Each piece of LUCIUS Jewelry arrives in a black velvet box, ready for gift giving. Candy drop earrings arrive in an aqua cardboard box. All boxes have the LUCIUS Jewelry logo affixed to the top.

How long will it take to get my order?

Most in stock items will ship within 2-3 days of receiving payment. Some items may take several additional days depending on current inventory. Rings are custom made in your size and take 2-3 weeks to ship.

Can you customize orders?

Yes, if there is an item you would like with a different stone we would be happy to customize it for you if we can. Please let us know what you would like and we will get back to you in regards to pricing and availability.

Can you do bridal jewelry?

Yes we do, and offer a 15% discount for orders of 5 or more of the same item for bridesmaids.

What is your return policy?

It is important to us that you are happy with your purchase, so we accept refunds or exchanges within the first 7 days minus the shipping cost.

How secure is this store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).